How many times have you needed information at your fingertips but had to extract and compile data from multiple systems? Has this costed you time and effort that could be better spent growing your business? We explore the benefits of integrating your business systems by developing new web applications to bring them together.
What is systems integration?
Systems integration involves making software systems talk to each other. The aim is for data entered into one system to flow between integrated software systems effortlessly. This creates effective efficiencies by streamlining processes, reducing data duplication, and improving outputs. Both new and old software systems may be integrated with one another. They can make use of modern API integration methods or integrate with system databases.
How you integrate systems together using APIs
Most modern applications come with an API (Application Programming Interface) allowing different software applications to talk to each other. These APIs can be consumed to interact with the software powering your business. The APIs allow you to read/write data from and to systems. This allows you to automate operations between your different systems to save you time and resources.
The benefits of integrating software systems and applications
There are many benefits to integrating your business software. It can help to limit the number of manual data entry tasks, which reduces the opportunity for data entry errors to occur. Integrating your different business systems can also streamline your workflows and save you time.
Employees and customers no longer have to use multiple systems to find information and their user experience is improved. People are valuable resources that can be freed up to help your organisation grow.
Data integrity is improved and maintained by reducing data duplication. This reduces to likelihood of conflicting information being held in different systems. Overall, this helps with data protection regulation compliance by having single sources of truth.
Employees avoid the need to interact with many systems to carry out their work. This improves productivity and satisfaction as the process is more efficient.
Bringing systems together with centralised data, allows for greater insight into your business operations. This provides you with more opportunities to improve your businesses operations and monitor key performance indicators.
As a result of all of the above you are saving the organisation money. These cost savings can help your organisation grow and drive up satisfaction levels.
What are examples of business systems integration?
The following three examples show where integration can bring benefits. These scenarios can be applied to any industry, aiding your business in achieving its goals and growing revenue.
HR and LMS integration
Human Resource (HR) departments are often responsible for training within an organisation. Learning management systems (LMS) are used to deliver training courses to employees. Courses can include onboarding, health & safety, compliance and other role specific courses. By integrating your LMS with your HR system you have a single system that becomes a HR Management System (HRMS) with a full view of your employees. Metrics can be obtained from the HRMS to see which departments and employees have completed courses from training records, manager satisfaction results and employee skills which allow organisations to make data led decisions. Access to this data help to boost employee retention and productivity.
In the tourism industry you may have a Customer Relationship Management (CRM) system, finance system, ticketing system and a website all from different vendors. Systems can exist independent of one another, however it means that customer data must be manually transferred between them. By integrating these software systems together, when a customer buys a ticket on your website, the ticketing system can check availability and confirm bookings, while the customer information is saved into your CRM and the finance system is updated when the sale has taken place.
In education establishments it is common to operate student records systems, timetabling systems, assessment systems and cloud platforms such as Microsoft 365 or Google Workplace (formally G Suite). New software or web applications can be developed to bring all the information from across these systems into a central system reducing the number of systems employees need to use to get a full picture of a student’s journey. Lastly, it also provides the ability to provide new insights about student engagement to academics to help identify where help may be needed and what is going well.
We create integrations with software and application systems to improve business processes and satisfaction for many types of business. Get in touch if you are interested in integrating your business systems.